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Versa not connecting to iphone

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‎07-25-2019 19:50

‎07-25-2019 19:50

I have no idea what else to do. I have restarted my phone. I have deleted the app. I have gone to Bluetooth and forgotten my Versa. I just factory reset my Versa and it connected to my iPhone no worries but as soon as it was set up, it went back to not being able to connect. I had it for 4 months, connecting for my iPhone no worries, then all of a sudden decided to do this. It’s getting very frustrating, and a complete waste of my money 😡

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5 REPLIES 5

‎07-25-2019 20:14

‎07-25-2019 20:14

I am having the same issue. I wonder if it has to do with a recent update?! 

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‎07-25-2019 20:25

In response to Ashleighana

‎07-25-2019 20:25

I’m thinking the same thing. Really weird for it work and all of a sudden not 

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‎07-25-2019 20:28

‎07-25-2019 20:28

This was  a mother's day gift and I loved it but it stopped connecting after a week. I would have to re start my phone and the Fitbit for it to work. This week it just stopped recording my progress. It shows it on the watch but not in The app or the website. I don't know what else to do to make it work. This is frustrating

😥😡🤬

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‎07-25-2019 20:52

In response to Flaca123

‎07-25-2019 20:52

Yep. Just got onto the company and their solution was useless. I really hope I get my money back or something. Apparently this happens to a lot of Versas 

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‎07-27-2019 06:26

‎07-27-2019 06:26

UPDATE:

With a little bit of patience and many, many different attempts, we found out the watch itself was faulty. I tried on another phone and the exact same thing happened. Fitbit were very helpful, and thankfully my Versa was still under warranty. A replacement has been sent out.

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