Versa not connecting to my iPhone SE

[Milkbox]

I've got a Versa today for Christmas, but it will not connect to my iPhone SE via Bluetooth in the start up stages. It's telling me to put the Versa on charge (it's now fully charged) then to find it via bluetooth through the app. It will not appear.

I've reset the iPhone SE, it's updated to the latest firmware, and I have turned on and off Bluetooth a few times on my iPhone, but no dice - what is going on?

I've read a few forums, and done what I have read. My iPhone isn't connected to any other bluetooth devices. Any ideas?

Moderator edit: format

[JuanJoFitbit]

@Milkbox, welcome to our Fitbit Community! I'm happy to assist you with our Fitbit Versa since it's not connecting with your iPhone SE. By the way, thank you for troubleshooting this issue before contacting our forums.

Please restart your Versa as described in this help article. After this, make sure that you are following the setup process as described in this help page.

Keep me posted on the outcome.

[Milkbox]

• It’s yeah, I figured out the issue. All sorted now. Thanks 😄

[JuanJoFitbit]

@Milkbox, I'm sorry for the late response. However, I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀