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Versa not connecting to phone

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‎12-15-2018 13:08 - last edited on ‎12-17-2018 10:29 by Fitbit Moderator

‎12-15-2018 13:08 - last edited on ‎12-17-2018 10:29 by Fitbit Moderator

I did a factory reset on my versa, now I can’t get it to reconnect to my phone. What do I do?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-15-2018 13:45

‎12-15-2018 13:45

You should do two additional things when you do a factory reset. 

 

1.  Go to the phone's Bluetooth settings and unlink the Versa.

2.  Open the Fitbit app and remove the Versa from your account.

 

'Then start over by adding the Versa to your account on the app. 

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎12-16-2018 03:21 - last edited on ‎12-17-2018 10:31 by Fitbit Moderator

In response to wtksk8r

‎12-16-2018 03:21 - last edited on ‎12-17-2018 10:31 by Fitbit Moderator

Thanks, it finally worked!

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‎12-17-2018 10:28

In response to MissyOK

‎12-17-2018 10:28

@MissyOK Welcome to our Fitbit Community! I'm so glad to hear that your Versa is working properly now after following the great troubleshooting steps that shared my friend @wtksk8r. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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