help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not connecting to phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-15-2018 13:08 - last edited on ‎12-17-2018 10:29 by Fitbit Moderator

‎12-15-2018 13:08 - last edited on ‎12-17-2018 10:29 by Fitbit Moderator

I did a factory reset on my versa, now I can’t get it to reconnect to my phone. What do I do?

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎12-15-2018 13:45

‎12-15-2018 13:45

You should do two additional things when you do a factory reset. 

 

1.  Go to the phone's Bluetooth settings and unlink the Versa.

2.  Open the Fitbit app and remove the Versa from your account.

 

'Then start over by adding the Versa to your account on the app. 

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎12-16-2018 03:21 - last edited on ‎12-17-2018 10:31 by Fitbit Moderator

In response to wtksk8r

‎12-16-2018 03:21 - last edited on ‎12-17-2018 10:31 by Fitbit Moderator

Thanks, it finally worked!

Get Outlook for iOS
________________________________

Best Answer

‎12-17-2018 10:28

In response to MissyOK

‎12-17-2018 10:28

@MissyOK Welcome to our Fitbit Community! I'm so glad to hear that your Versa is working properly now after following the great troubleshooting steps that shared my friend @wtksk8r. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes