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Versa not connecting to phone

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‎06-11-2019 07:46 - last edited on ‎06-12-2019 05:57 by Fitbit Moderator

‎06-11-2019 07:46 - last edited on ‎06-12-2019 05:57 by Fitbit Moderator

My versa will not connect to my phone. The last time it synced was last week. I have tried everything.

Restart my versa.

restart my phone.

turn off bluetooth.

delete app & redownload.

forget versa on my bluetooth list

I have tried it all at least 3 times each!

 

 

Moderator edit: updated subject for clarity

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‎06-12-2019 05:56

‎06-12-2019 05:56

@coffeeislife welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not connecting to your phone. Thank you for troubleshooting this issue before contacting our forums.

 

I would like to know if you get any error message when your Versa tries to sync with your phone. Also, please let me know what is the brand and model of your phone.

 

In addition, I'd like to share this help article. This article also contains some steps that you already tried but you can skip them and try the rest.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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