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Versa not connecting with my iPhone 6

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‎07-08-2019 17:33 - last edited on ‎07-11-2019 08:47 by Fitbit Moderator

‎07-08-2019 17:33 - last edited on ‎07-11-2019 08:47 by Fitbit Moderator

For over a month I have been unable to completely pair my Fitbit versa with my iPhone 6 .  Is this due to the firmware and scale syncing problems on Fitbit app ?  If so when will the problem be resolved?

 

 

Moderator edit: updated subject for clarity

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‎07-11-2019 08:46 - edited ‎07-11-2019 08:48

‎07-11-2019 08:46 - edited ‎07-11-2019 08:48

@SheilaEJ welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up and would like to know if the setup issues persist or if you were able to fix the issue.

 

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article in order to fix this issue.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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