Versa not connecting with my phone

[Pambob]

My Versa keeps disconnecting from my phone's Bluetooth and I don't receive notifications. I have Samsung S8 phone. Also get message not connected to WiFi.

Moderator edit: subject and format

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I would like to know if you keep having issues with your watches connecting with your phones? If you are, I recommend verifying that your Fitbit app is updated. After checking this, see if the issue persists.

Hope to hear from you soon. 

[WaddlingBiscuit]

Thanks heaps for that.  I've got an S8 too. I've literally only owned this watch for a few hours. It stayed synced for maybe an hour before it dropped away and I couldn't figure out what to do.  This works.  But, I don't want to do this for something this expensive 

[Marrrmaduke]

---

@WaddlingBiscuit wrote:

Thanks heaps for that.  I've got an S8 too. I've literally only owned this watch for a few hours. It stayed synced for maybe an hour before it dropped away and I couldn't figure out what to do.  This works.  But, I don't want to do this for something this expensive 

---

Only a decent update can save us...

[bountyhuntress]

This worked for me. Thank you! 🙂

[RobertoME]

Hey there @Marrrmaduke and welcome aboard to the Fitbit Community @WaddlingBiscuit and @bountyhuntress,

Thank you for sharing your concerns and letting us know is working now. Rest assured we keep working in improving the Fitbit app and all our tracker and watches features.

If the issue still persists, make sure to follow the recommendations from this helps article: Why won't my Fitbit device sync?

See you later and stay tuned if you have more feedback to share.

[LuchéGB]

Hi, got my versa today, it doesn't want to connect with my huawei p20 lite. I am updated to the newest version

[NischayaSharma]

@Marrrmaduke Even mine wasn't working after the whole 10 step process so I unlinked the versa from my account and then it isn't getting relinked. When I go to setup the versa it searches and then after a while it shows found it and connecting but it never connects. It prompts to restart Bluetooth or cancel so when I press on restart Bluetooth it throws me back to the account page stating the pairing process is timed out.

[Marrrmaduke]

@NischayaSharma

By unlink you mean you removed the versa from your Fitbit account? Did you factory reset your versa as well? Also forget versa in your Bluetooth settings and uninstall and reinstall Fitbit app. Other thing I noticed is that the only half decent version of mobile app is 2.74. Anything after that seems to remove the connectivity of my Versa. 😑

[NischayaSharma]

@Marrrmaduke

Yes i did everything you mentioned in the solution except for formatting my versa. it is currently unlinked and is not linking back. I even tried fitbit connect app but it shows versa is a mobile setup only device. How do I format the versa? Thanks for the version number of the mobile app. I will try it out.

I think it is the issue of my android Pie or it was just a coincidence that my OP6 got upgraded to Pie and Versa stopped syncing.

Fitbit is nice but it still has got some serious syncing issues and hence i think it fails for the price we pay for it.

[Pambob]

 when I disconnect my versa the only way to reconnect is to do it with the watch o on the charger 

Sent from Yahoo Mail on Android

[Marrrmaduke]

@NischayaSharma Ouch. Android Pie. Yeap that would be the reason, but hey perhaps you will be lucky. If I were you that's what I would do:

1. Open Fitbit mobile app and remove Versa from the account.

2. Uninstall Fitbit mobile app.

3. Restart the phone

4. On versa go to settings>about>factory reset. This will wipe the versa completely.

5. Install Fitbit mobile app v.2.74 or if you want to risk it the new one from Google Play store

6. Follow the instructions on versa to link your tracker with the account (setting it up).

Good luck!

[Marrrmaduke]

@Pambob Have you tried unpairing versa, rebooting Versa and pairing again?

[Pambob]

yes, several times!!

[Sam276]

Thanks a tonne! This worked!!

Is the update out though? It's already December!

[Marrrmaduke]

@Sam276 You mean 3.0? Yes, it's out.

[ughdiufghidh]

my fitbit is not connecting with the wifi at home no matter what i do

[Michael33]

Same here. Stopped being reliable after last "upgrade". 

Really wasting a lot of time here.

[Nanodot]

fortunately this step worked, i came across this thread while searching for a fix...

{snip}

1. On your Versa watch go to Settings, scroll to About. Tap shut down to power off your Versa.

{snip}

[Pambob]

what is the rest of your suggestion, after turning the watch off??

[DianaFord]

Go into settings on your phone, then apps, then fitbit and force stop, when
you open the fitbit app again or should work. Alternatively you could
unpair your phone then perform the force quit then pair again.