help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not consistently tracking heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2022 12:00

‎10-17-2022 12:00

Y'all I know this is a first world problem, but I have had it up to here with my Versa. I know the heartrate is not all that accurate anyway, but it works correctly sometimes and not others. I get no zone minutes for spin one day and then 50 the next. The exact same work out.

 

I don't believe the watch strap is too tight or loose, the device is completely up to date, and I've already talked to customer support with zero help. They don't seem to understand what I'm talking about. Their only suggestion was to change what I was recording as "biking" to "spinning".

 

Anybody else have this issue and fix it?? Or is this a death knoll? I've had the watch since 2018.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-19-2022 07:34 - last edited on ‎03-31-2024 10:16 by Fitbit Moderator

‎10-19-2022 07:34 - last edited on ‎03-31-2024 10:16 by Fitbit Moderator

Welcome to the Fitbit Community, @Stinabeans. I'm sorry to hear about your Versa not recording your heart rate properly and thank you for your comments and for mentioning that you have already gotten in touch with our Support Team.

I understand how frustrating this could be and could you please confirm that you have seen our heart-rate tracking troubleshooting steps?

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes