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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Dollybird75 thanks for joining the Fitbit Community, it's great to have you on board.
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. Additionally, your handedness might affect the way your Versa counts steps. Please go to the Fitbit app and tap on Account > Versa > Wrist Placement and make sure it has been set correctly for the wrist on where you're using your Versa.
Additionally, I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and monitor it for the next few days.
In case you're still noticing your Versa not counting your steps correctly, please feel free to reply, we'll be happy to continue assisting you.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Dollybird75 thanks for joining the Fitbit Community, it's great to have you on board.
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. Additionally, your handedness might affect the way your Versa counts steps. Please go to the Fitbit app and tap on Account > Versa > Wrist Placement and make sure it has been set correctly for the wrist on where you're using your Versa.
Additionally, I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and monitor it for the next few days.
In case you're still noticing your Versa not counting your steps correctly, please feel free to reply, we'll be happy to continue assisting you.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Dollybird75 I hope you're doing well, thanks for taking the time to reply and let us know your device is currently working great, I'm very glad!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Best Answer