Versa not counting steps or turning on with wrist rotation

[DJFierros]

My fitbit is not tracking my steps and won’t light up until I press a button. I’ve restarted and restored my watch a couple of times but it still is not working. What can I do?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@DJFierros, it's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Versa not recording your steps and thank you for troubleshooting this issue. 

Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

For the screen not lighting up please long press the left button and make sure that the screen wake option is turned on.

Let me know how it goes.