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Versa not counting swimming laps and stairs

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‎02-13-2021 03:06 - last edited on ‎02-14-2021 10:56 by Fitbit Moderator

‎02-13-2021 03:06 - last edited on ‎02-14-2021 10:56 by Fitbit Moderator

Hi, my versa does not count swimming laps or distance. Everything is set correctly but it always stays at 0 laps and distance. I had a versa 2 before which worked correctly but this just does not work. I phoned fitbit who told me to restart watch etc, and I restored factory settings and set up whole watch again, is this possibly faulty? It has never counted my stairs either, always stays at 0.

 

 

Moderator Edit: Clarified subject

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‎02-14-2021 10:55

‎02-14-2021 10:55

Welcome to the Community Forums @LucyLW.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Customer Support team informed me that they already provided you assistance to solve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Turns out I don’t have access to the information they provided you to accordingly assist you.

 

I'll be here if you need anything else.

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