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Versa not detected by s7 phone

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‎08-15-2020 07:06 - last edited on ‎03-24-2025 20:02 by Fitbit Moderator

‎08-15-2020 07:06 - last edited on ‎03-24-2025 20:02 by Fitbit Moderator

Hi, i use an s7 and a versa. when i bought my versa (an year back) it used to sync with my phone. however a couple of months later it stopped syncing. i tried re-installing the app and even factory resetting my versa but it does not sync. my versa does sync with my ipad though. any advice ? i am contemplating to shift to a xiaomi band now due to these issues.

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2 REPLIES 2

‎08-15-2020 13:45

‎08-15-2020 13:45

Have you setup the Versa again, you removed it from your account with the factory reset. Which BTW doing so will only add problems

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‎08-16-2020 04:14

In response to Rich_Laue

‎08-16-2020 04:14

Yep, removed it and did a factory reset and resetup from scratch.

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