Versa not displaying any stats but displays in app

[troendy]

My Versa is showing 0 for steps, floors, calories, BPM (says null), etc. My steps are showing up in my app so the watch must be tracking my stats; however, it is not displaying anything. Thanks in advance for any assistance.

[bsb55]

I am having the same issue.  My sleep, exercise are not showing up on the watch itself but are displaying in the App.  Floors and Minutes active are not displaying correctly on watch.

[SunsetRunner]

Hi, are you using a Third Party Clock Face? If yes, would you be so kind to send me the name of it? Click Clock Faces and you will see My Clock and the name of it. Some of these faces are not fully compatible with the new Firmware Version. 

[bsb55]

No using versa clock face Layers.

Brenda

Sent from my iPad

[SunsetRunner]

Hi Brenda, the clock face you are using should not be the problem. On your Versa, go to the Today screen, by swiping up from the bottom. Your will see Steps, HR, etc. Scroll down untill you see settings and click that. You will see a list of activities that can be monitored by the Today screen, like Sleep, Excersise, etc. Enable whatever you want and after syncing with your phone these should be visible on your Versa. Mind though that Sleep is only displayed on the Today screen after you have synced with your phone after having woken up and Sleep is displayed on your Fitbit Dasboard. 

[Fabioaran]

I recently downloaded a clock face : KAMON.

After that, I cannot see my activity and floor stats in my watch, only can in the app but no the watch.

Please, help.

[Fabioaran]

The name is : KAMON

[SunsetRunner]

Hi, as this is a third party Clock Face, you might encounter this kind of problems as several of these Clock Faces are not compatible with the new Firmware Version. You can do two things about that:

1. On the KAMON page, press "contact the developer" and send him/her a message about your problems and maybe he/she will come with an update.

2. Install another Clock Face, preferably one of Fitbit itself or, in case of Third Party Ones, press on all Clocks and in the search bar type "azara"and you will see several very beautiful Faces which do not have these problems. My favorite is "Square Dance", heavily customizable to your own liking and only 49 kB in size. Although you have to pay for this face, after a trial period of 30hrs, it worth any penny of it. Good luck!! 

[Dstoned]

I had the same issue. I went to clock face, then to settings, then to permission, then toggle all. Fixed mine

[mama4wheels]

That didn't really address the issue. The stats aren't showing on the clock screen. Everything is 0 - heart rate, steps, stairs, etc.  When going to the TODAY screen the stats are there. Why won't the stats show up above and below the time?

[RF2023]

Digital picture Maxim is the clock face I’ve used for a year and all of a sudden only the clock shows on the screen, no other stats display as of yesterday.