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Versa not displaying sleeping heart rate

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‎04-23-2021 11:35

‎04-23-2021 11:35

Hello! Hoping someone can help. The sleeping heart rate graph has stopped recording and or is blank. I did check to see if I have the latest update and I do. I shut my phone off and logged out of the Fitbit application. Is there anyway to fix this? I really like getting the details sleeping heart rate details! Thank you 

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‎04-25-2021 06:45

‎04-25-2021 06:45

Hi @CElisio48 

I'm sorry to hear you are experiencing an issue with your RHR while sleeping. I too have seen inconsistencies in being able to view this data. I have found that doing several restarts, by holding down the button until the screen goes dark and the Fitbit logo appears, clears up the problem for the following night. Please give that a try and fingers crossed you get data in the morning.  

Marci | Bellevue, WA
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‎04-25-2021 07:52

In response to MarciM

‎04-25-2021 07:52

Hi!

So I disconnected my versa from the app yesterday for 5 minutes and then reconnected it and it worked! I had measurements this morning 🙂

Sent from my iPhone
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