Versa not holding a charge

[Tmg29]

Have had my Versa for about 3 months now and for the past few weeks it has been dying fast usually last 4 1/2 -5 days and now it dies within a day 1 1/2 . Help, what should I do?

I love my watch, would hate to stop wearing it. Can some one please help me resolve this issue? The reason I got this watch was cause the battery life.

Moderator edit: subject for clarity

[reic0002]

Thank you. Have a nice day.

Moderator edit: personal info removed

[Dzaugg]

How did you contact support? My sons fit bit is doing the same thing. He’s had it a few months and i had it before him. The fit bit charges but it loses charge in a couple of hours. Sounds Like a battery issue. I don’t know what to do. I don’t wasn’t to spend 200 on a new one. 

[reic0002]

Try contacting https://contact.fitbit.com

Moderator edit: personal info removed

[JEtexas]

Like the previous reports, it fully charges then dies within a day and a half, I cleaned contacts per usual, reset it, and now it's not synching well. The time was off from when it died. I've always had a fitbit from when it was a pebble... This versa is around a year old... ☹

[Gomcse]

My wife's is now dying in less than a day. This is only 9 months old. It's a warranty replacement from our first one that died within a year. My battery is also starting to due after a Google is days. Both used to last 5 days. So, I'm going to say these watches only last a year, fall out of warranty, and we're on our own.

[JEtexas]

My fitbit finally died, it gift really hot, then puffed up while charging. I think there's a diffect on the battery. The "support tech" said all he could do is send me a 25% off for future purchase on any fitbit and 40% off a Versa. But all I got in the email was the 25%. It's not the kind of service I expected after being a faithful fitbit user over 12 years. I'm switching to Samsung's watch, at least I know what to expect out of battery life with extra cool fixtures. 

[Jacq913]

I’ve tried everything others listed and am also unable to hold a

charge. I tried to contact support but no response. My unit is older. I received an Apple Watch for Christmas 2018 and actually returned it and got the Versa bc I’ve loved the fitbit product family for years. This device isn’t brand new but I expect more than 1.5 years. If I get the “no longer supported...” party line I’m definitely switching to Apple. 

[JEtexas]

Didn't hear back from "support" last I heard was "buy a new one" here's 30% off 😶 Got a Samsung and haven't missed the last fitbit at all. I do miss my older fitbit and the better customer service they had. 12 years plus.... Sad.

[Ronniem00n]

I just started having battery trouble. Fully charged I can turn it off and back on and the battery is completely dead. Doesn’t hold a charge over night. It’s terrible. It’s unusable. I really liked it but it’s terrible now. Won’t get another Fitbit  product for sure. 

[Billyarmenta71]

My versa is also not holding a charge.  I have tried all the tips given as well.  Not a happy camper at the moment. Seriously thinking of going to the Apple Watch. Had one prior and loved it but decided to give fitbit a try because my wife and friends have one.  

[Lonya]

If you're still within a year of purchasing it, Fitbit is usually pretty good about replacing it for not holding a charge. (They'll make you jump through a few hoops, but that's to be expected)I love the Fitbit platform, but have had many issues over the years. Since 2012 I have had to have at least 4 replaced, mostly due to charging issues. Good luck!Sent from my cell: with small keys, fat fingers, and eyes that no longer work properly.

[LeighOz]

Mine just started doing the same thing over the weekend.  Had it charged for the weekend away, one morning the screen wouldn’t turn on, so after some research, I did a reset.  When I got home (and the battery was low), I charged it. Now it won’t even hold a charge for 5 hours.  Very frustrating!

[SSSTHIRD]

Hi! I am having the same issue still after I completed all the recommended steps. Please help me. Can you escelate my issue. I charged my watch to 100% last night at 11pm and this morning it is dead 

[clubert]

I have the same issues with my Versa 2 which is 14 months old. The resolution to my support case was to purchase a new watch.🤔

[Lonya]

That sounds like FitBit. Their trackers are horrible. I've been using FitBit for 10 years, and in that time, I've had to purchase 9 trackers. I just love their app format so much...but their trackers? Awful. They basically last until the 1 year warranty runs out, then you'll need to purchase a new one. If you aren't overly attached to their app, I'd jump ship to a different brand. Sent from my cell: Memento Mori

[Missa051582]

I have done all the above and my versa still won't hold a charge. I literally took it off the charger not even an hour ago and it's already down to 94% battery I will have to charge it again by Saturday. I just charged it on Monday it's only Thursday my battery used to last alot longer. I only use it to count steps and monitor my sleep. The auto awake ect is all off at this point the battery drains faster than I can charge it. I thought my apple watch was bad but at this point my fit bit is worse. 

[Toys4paws]

Ive ad fitbiys since 2015. . They magically die after 2 year mark then they offer discount .. not a coincidence.. F You Fitbit .. no more .. ordered a Samsung galaxy