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Versa not holding a charge

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‎07-17-2018 17:49 - last edited on ‎07-18-2018 07:30 by Moderator Alum

‎07-17-2018 17:49 - last edited on ‎07-18-2018 07:30 by Moderator Alum

I've had my Versa for just over five weeks. At first, I could easily get 3-4 days between charges. Since last week I'm lucky to get 1.5 days. I've tried all of the help tips. I've performed a factory reset. All of the all day sync and always connected settings are off. The screen is set to dim. I disable quick view. I don't use connected GPS. I'm using a Fitbit clock face. None of this has made any difference. Has anyone else experienced a noticeable drop in the battery duration in the past week or two? I'm wondering if it's a software bug or a hardware issue. Either way, I'm pretty disappointed. I chose this over the Samsung Gear due to battery life. This was my first Fitbit and based on this experience will likely be my last. 

 

 

Moderator edit: subject for clarity

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‎07-18-2018 07:32

‎07-18-2018 07:32

Hey @SunsetRunner, welcome to the Community.

 

Thanks for troubleshooting this issue by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-18-2018 12:55

In response to AlejandraFitbit

‎07-18-2018 12:55

Same thing for me... I can not do more than 1day with the battery.. do I have to contact your help team?

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