help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not holding a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2018 18:44 - last edited on ‎08-17-2018 07:19 by Moderator Alum

‎08-16-2018 18:44 - last edited on ‎08-17-2018 07:19 by Moderator Alum

Hi all.

 

My Fitbit Versa is only 4 month old. In the first 6 weeks it was able to hold a battery life charge of 3-4 days as stipulated. I have not added anything different to the watch. Now the battery life is not even reaching 24 hours. I charge the battery every day. I have also been on chat for which I have reset to factory settings and recharging as if I just bought it.

 

Any suggestions? Or do I have a dodgy Fitbit? 

Thank you.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎08-16-2018 21:11

‎08-16-2018 21:11

Are you listening to music with it more frequently?

Do you have it set to auto-sync all day?

How long are you leaving it on the charger - all night, or just until it's charged?

 

These things, especially the last two can affect the battery life. If had started over-charging it a few times, leaving it on the charger a lot longer than it needed, the battery may be damaged.

 

Worst case, receive a replacement from Fitbit!

Best Answer

‎08-17-2018 07:21 - last edited on ‎10-21-2025 07:37 by Fitbit Moderator

‎08-17-2018 07:21 - last edited on ‎10-21-2025 07:37 by Fitbit Moderator

It's great to see new faces @Marsden and @kscooper welcome!

If you are having issues with your Versa holding a charge, I recommend taking a look at this post and follow the instructions provide there. After those steps, test you units.

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes