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Versa not holding a charge

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‎08-16-2018 18:44 - last edited on ‎08-17-2018 07:19 by Moderator Alum

‎08-16-2018 18:44 - last edited on ‎08-17-2018 07:19 by Moderator Alum

Hi all.

 

My Fitbit Versa is only 4 month old. In the first 6 weeks it was able to hold a battery life charge of 3-4 days as stipulated. I have not added anything different to the watch. Now the battery life is not even reaching 24 hours. I charge the battery every day. I have also been on chat for which I have reset to factory settings and recharging as if I just bought it.

 

Any suggestions? Or do I have a dodgy Fitbit? 

Thank you.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎08-16-2018 21:11

‎08-16-2018 21:11

Are you listening to music with it more frequently?

Do you have it set to auto-sync all day?

How long are you leaving it on the charger - all night, or just until it's charged?

 

These things, especially the last two can affect the battery life. If had started over-charging it a few times, leaving it on the charger a lot longer than it needed, the battery may be damaged.

 

Worst case, receive a replacement from Fitbit!

Best Answer

‎08-17-2018 07:21

‎08-17-2018 07:21

It's great to see new faces @Marsden and @kscooper welcome!

 

If you are having issues with your Versa holding a charge, I recommend taking a look at this post and follow the instructions provide there. After those steps, test you units.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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