help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not holding a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2018 18:53 - last edited on ‎11-01-2018 11:26 by Moderator Alum

‎10-28-2018 18:53 - last edited on ‎11-01-2018 11:26 by Moderator Alum

My Versa has been on the fritz for the last couple of days and it was not keeping it's charge for more than a day. I have been restarting my watch hoping it would fix itself. It finally blacked out today and I am not able to turn it on at all Help!

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎10-29-2018 05:33

‎10-29-2018 05:33

I think you will need to contact Support (link in my signature). Here is an article on best charging practices in case that helps https://help.fitbit.com/articles/en_US/Help_article/2004

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-01-2018 11:27

‎11-01-2018 11:27

A warm welcome to the Community @Hockeymom8 and @NellyG thanks for stopping by.

 

Thanks for troubleshooting this by yourself. Upon checking with our support team, I was told that you followed our friend's recommendation and contacted them. I know they will be glad to help you out and provide you with a solution.

 

If you need anything else, do not hesitate to post it. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes