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Versa not holding a charge

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‎06-19-2019 17:24 - last edited on ‎06-20-2019 08:31 by Fitbit Moderator

‎06-19-2019 17:24 - last edited on ‎06-20-2019 08:31 by Fitbit Moderator

Charged my Versa on Sunday evening, woke up to it dead today (Wed.), it had died around 2:30 am. Charged it via computer today, lost charge quickly. Did a factory reset, and have gone from 100% to 64% in about 2 hours. All day sync is not on. I am using a minimal clock face.15609902106492945196136917147383.jpg

 

 

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‎06-20-2019 08:30 - edited ‎06-20-2019 08:30

‎06-20-2019 08:30 - edited ‎06-20-2019 08:30

Hello @Chelle0576.

 

Thank you very much for sharing all of the steps that you have tried and for sharing that picture. 

 

I will be moving this thread to the Versa board as it is better suited for the thread.

 

I was able to see that you have gotten in touch with our support team about the battery life and that they have shared some instructions with you. Please continue working with them directly and provide all information they request. I am sure that they will be happy to help you find a solution that is the best for you.

 

Let me know if there are any other questions on the matter.

Lanuza | Community Moderator

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