I've been experiencing issues with my Versa for the past week. I had stopped using it because the strap broke and I was waiting for a new one from January till the beginning of February, and when I turned it back on, it was only holding a charge for 18 hours instead of 4+ days I had been getting before. I contacted customer support in which they had me follow instructions from here, which did not work. They then said my warranty had expired, and gave me a 25% discount on another Fitbit device (which really is nothing considering their Versas are already 25% off on their store and Amazon, and the discount doesn't stack, so it's inherently worthless).
I did some research and found that many other Versa owners had been experiencing this issue after a firmware update (32.70.7.14) which rolled out between December 2019 and January 2020. No one post on these community boards or other Fitbit forums were able to lay out a solution that had worked. Because you cannot rollback firmware updates, due to the app forcing an update, there is no fix in software. I have done many reboots, factory resets, and I even tested the devices battery life on older firmware (After rebooting, it goes into an older firmware. I was able to get more than 2 days of battery life, and still going) which proves it is a software issue.
If anyone is able to give a viable solution, it would be much appreciated to the many that feel justifiably slighted.
Moderator edit: updated subject for clarity
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