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Versa not holding a charge

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‎04-03-2020 20:51 - last edited on ‎09-24-2021 13:01 by Moderator Alum

‎04-03-2020 20:51 - last edited on ‎09-24-2021 13:01 by Moderator Alum

Fitbit Versa not holding a charge. I dont have notifications. I've done the factory reset. Ive **ahem** it down. I've cleared the cache. Connection and charger are good. It will charge 100% but as soon as you take it out of the cradle the percentage starts dropping. Only last a couple of hours. I loved this watch. Please help.  

 

 


Moderator edit: subject updated for clarity

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‎04-03-2020 22:21 - edited ‎04-03-2020 22:22

‎04-03-2020 22:21 - edited ‎04-03-2020 22:22

Hi @Dawn3123  If, as you say, you have done a factory reset (have you tried restarts too?), and it is still not holding a charge, then it is probably dying. Contact Support and see if they are able to help.

Fitbit Support  

Restart your tracker  

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Helen | Western Australia

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