Versa not holding a charge

[TechnicallyImH]

After being a long time user of FitBit I think it’s time to throw in the towel. I received a Versa for Christmas 2018 and it lasted 16 months. A record!!!

I tried every trouble shooting “tip” found on this forum and given to me through Customer Service including but not limited to: changing the watch face, turning off notifications (which is the best part of the watch...), soft reset, factory reset, spin in a circle three times and clap. 

For them to reach out and say:

“Versa was originally paired on January 01, 2019. Please understand that Fitbit has 1 year warranty, we confirmed that it is now beyond the warranty.“

Nothing about it being faulty just that it’s not under warranty and here’s 25% off to get a new one. 

Really wanted my tracker to work as I’ve been sheltering at home for the last 100 days! see ya later FitBit

Moderator edit: format

[JuanJoFitbit]

Hi @TechnicallyImH, thank you for participating in our Fitbit Community. I'm sorry to hear that your Fitbit Versa's battery drained fast. I'm also sorry to hear that you were told that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of the first setup.

I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

I'll be around if any question arises.