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Versa not holding battery life

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‎11-25-2020 12:17 - last edited on ‎11-25-2020 18:06 by Fitbit Moderator

‎11-25-2020 12:17 - last edited on ‎11-25-2020 18:06 by Fitbit Moderator

Have had my Versa for @24 months now.  Been happy until this last week.  Today at 8:55am I had 100% charge.   Now at 3:20pm I'm at 58% and I have only been doing research online at my computer today.  My Apple Watch friends are razzing me because I teased them for spending $500 more for a watch with a 2 day battery life.   

This does not get resolved correctly, I will be returning to my self winding Bulova. 

 

I restarted the Versa already by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen

 

  • Removed  alarms 
  • Turned off  Quick View which never really worked consistently.  Always had to tap the screen.  
  • Always charged tracker in same climate controlled area 
  • Lowered  the screen brightness and backlight delay in the Versa settings. 

 

Moderator Edit: Clarified subject

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‎11-25-2020 18:05

‎11-25-2020 18:05

Hello @BrianBFLA, thanks for your post and welcome to the Community Forums.

 

I appreciate all the details that were shared and for trying some troubleshooting steps before posting over here, certainly, your Versa isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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