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Versa not holding charge after being in pool

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‎07-19-2019 12:08

‎07-19-2019 12:08

I wore my Versa while playing in the pool with my young son a coupe of days ago.  Now it will not hold a charge for more than 6-8 hours.  I have read the information in ways to save battery life, and none apply to this situation, prior to going in the pool, my versa would stay charged for 4-5 days.

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‎07-23-2019 22:00 - edited ‎07-23-2019 22:02

‎07-23-2019 22:00 - edited ‎07-23-2019 22:02

Welcome to the Fitbit Community @Kkrause11. Sorry for the delayed response.

 

I regret to hear that your Fitbit Versa is not holding a charge for more than 6-8 hours. Thank you for letting us know that you have read our recommendations to improve the battery life. Your watch is swim-proof in a lake, pool, or ocean (up to 50 meters) so it shouldn't have been damaged after a swim session.

 

To provide assistance, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

 

If you have any question, please don't hesitate to contact us back at any time.

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