Versa not holding charge

[aowsiany]

This week my versa has started draining    faster than normal (2 days max). I have reset it multiple times and cleaned the sensors.  I don’t use notifications, alarms or any apps...just the basic stats. Have also followed all recommendations found on this site. HELP!!

[Marrrmaduke]

@aowsiany Are you using any 3rd party clockfaces or apps? Please change to clockface to one of fitbits originals and reboot the device to see if that helps.

[aowsiany]

I am using a standard Fitbit clock face and no 3rd party apps. 

[Marrrmaduke]

@aowsiany Have you tried performing factory reset (restoring your tracker to factory defaults)? This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. Good luck!

[aowsiany]

I actually did not mean to hit Solution accepted. In any case..no that did not work. I completely reset to factory settings last evening and re-setup. So far it has lost almost 30% in just 12 hours...and most of that tine was just sleeping, with only an hour a ticket tracking exercise. Seems like I just may need to recharge every night. 

[Marrrmaduke]

@aowsiany So even after wiping the Versa completely, it's still losing charge? Did it perhaps started after one of the Fitbit mobile app updates? Can you figure out the timing? Also, does your tracker sync properly, receive notifications without issues etc.?

[aowsiany]

My best guess is that it started happening this past Monday or Tuesday. It may have coincided with an app release but not completely sure bc those are on auto-update. I did just look at the App Store and it looks like an update was done 3 days ago. As far as working properly...from what I can tell,yes, all is synching properly. I have all notifications and alarms disabled (don’t use them). I only use for tracking health stats and use nothing else. 

[aowsiany]

Yes...it was completely wiped of all data and then setup again last night. My best guess is that it started happening this past Monday or Tuesday. It may have coincided with an app release but not completely sure bc those are on auto-update. I did just look at the App Store and it looks like an update was done 3 days ago. As far as working properly...from what I can tell,yes, all is synching properly. I have all notifications and alarms disabled (don’t use them). I only use for tracking health stats and use nothing else. 

[Marrrmaduke · Accepted solution]

@aowsiany Am I getting it right and you're on iOS? If you were on Android, we could always try rolling back a version. From my experience, there are a few prime reasons for battery drain:

1. Third party clockfaces (especially stats heavy running all the time in the background or with high refresh rate) or apps
2. Faulty BT connectivity for whatever reason - Versa keeps trying to sync with your phone to no avail
3. A bug in the Versa OS code
4. Very rarely hardware - a faulty battery 

If it's not 1 and we cannot check 2, then I would attempt several factory resets in a row with a full charge from the outlet (lasting 12 hours) in between. If this does not resolve the issue, the tracker should be replaced. We cannot flash the OS ourselves. 😞

[SunsetRunner]

@Marrrmaduke  I am glad you are seeing the connection with the last update and the problems, because I am pretty sure all my stuff started after the update the other day.

[Marrrmaduke]

@SunsetRunner That would be the best case scenario to be honest. We would have to simply wait for a decent update... I wish there was a simple way to roll back the app version on iOS like it is on Android.

[SunsetRunner]

I will be patiently waiting 

[SunsetRunner]

now i am down to 25% and the screen is now flashing lines through it... 

[Marrrmaduke]

@SunsetRunner Ok, this is not a normal sign. I think it would be best to reach out to Customer Support at this point as this seems to be a tracker issue. Let me flag your post for Customer Support assistance. 😞

[aowsiany]

Correct..I am on IOS not Android.  I will have to wait a few days until I have enough times for me to sit and do multiple resets in a row.  

[LanuzaFitbit]

Welcome to the Forums @aowsiany. Hello @Marrrmaduke and @SunsetRunner.

@Marrrmaduke Thanks for being around to help and bringing this up. @aowsiany and @SunsetRunner, thanks for sharing those details on the situation trying the steps that have been recommended.

@SunsetRunner I was able to see that you have gotten in touch with our support team about this situation. Hopefully everything is working correctly after that.

@aowsiany Our support team will be getting in touch with you about this situation via email. Please keep an eye on your email's inbox, spam and trash folders for their mail. I'm sure they will be more than happy to help you figure out what is going on and find a solution.

Let me know if there are any further questions.

[Marrrmaduke]

@LanuzaFitbit Thank you! 😄

[Duracious18]

@LanuzaFitbit my Fitbit versa started doing the same thing just the other day.  When I left for work it was at 89% then when I got home it was at 8%. Today when I left for work it was fully charged but died by 3pm today. I go to work at 6:30am. If this is due to an update it’s ridiculous. Very frustrating. 

[kgifford]

I'm reading all of these recent posts about the same issue.  I am experiencing it as well.  My Versa has always held a charge very nicely and since yesterday it is draining literally before my eyes.  I use it to track sleep (among the other things it does) and I had 50% charge when I went to bed at 12:30AM and it was dead by 5:00 AM.  I have not experienced this before.  I have cleaned the contacts, restarted it several times, but have yet to wipe it.  I hate doing that.  I'm now thinking some software update is the cause.  I am on auto update, so can't be totally sure, but it appears others are having the same issue and it just started recently. I do have a stats heavy clock face, which I love but will remove, if only temporarily as a test to see if that is part of this new issue.

[Duracious18]

@kgiffordIt has to be an update.  My dad has a versa and he said his was fully charged Monday and almost died Monday afternoon.

Last night when I put mine on the charger it acted like it didn't want to charge.  So I took it off and cleaned the contacts again.  I checked it a little while later and it showed 25%.  When I woke up this morning - 8 hours later - it was only charged to 49%.  Now at 9:00am it is at 23%.  That is crazy.  A charge used to last almost 5 days and now it isn't even lasting a day.

I've only had it for 5 months and I have been very careful with it.  Never submerged it in water or hit it against anything.  It has to be an update.  At lunch yesterday the version showed 32.1.something.  Then last night it showed 33.1.something.  So hopefully they are fixing it.  It's very frustrating that something that is somewhat expensive and it is only lasting 5 months.  I hope it is just an update.  I hope they are fixing it.