Versa not holding charge

[LouiseSmith72]

I didn’t wear my versa when I was on holiday and the battery obviously drained. I charged it fully and it held the battery for about two days which is less than normal, today it has lasted four hours.

i have tried turning it off/on again but it literally is with no battery at all and been on charge all night and was at 100% when I put it on this morning. This is only about five months old!!!!

[Tr3v4tr0n · Accepted solution]

I'm having the same problems. I've had nothing but issues since having it!. I've tried all troubleshooting. Hoping for an answer!? 

[LouiseSmith72]

This morning my versa won’t even work when taken off charge, although showing as 100% charge! Not impressed!!

[HeydyF]

Hey guys, welcome to the Community! 

@LouiseSmith72, When you say that your Versa isn't working at all, are you saying that the display is not working, even though it is fully charged? 

@Tr3v4tr0n, if your Versa battery isn't lasting as expected, could you please try the tips in this post to make it's battery last longer? 

Keep me posted guys! 

[LouiseSmith72]

I am saying that when on the charger the versa seems to be charging and working and reaches 100% and then when I remove it, the versa stops working full stop.

[LouiseSmith72]

And advice via email from the help centre was that it hadn’t been charged since the 8th September when obviously it has as I put it on there myself!!!

[LouiseSmith72]

Good morning I thought I would let you know that in the end after many requests to perform different tasks with very condescending emails, it was acknowledged that it was faulty and they sent me a new one. Which was faulty and the screen had obvious damage to it. Awaiting to see what they are going to do about this!!  To say I am not impressed with this product and the fact that they think it’s appropriate to send a used one which is faulty is beyond incredulous! 🤬

[HeydyF]

Hello @LouiseSmith72, thanks for your response and for taking the time to contact our Support team for further help. So the new Versa that you received, was faulty too? Oh! I'm sorry to hear about this. I'm pretty sure they will help you out with this too and will make everything possible to get you back on track. I do apologize and rest assure that our team will do something about this to get you back on track. 

I really appreciate your time and patience. 

[LouiseSmith72]

So far I just keep being to reset factory settings, despite having done this multiple occasions. I really am disappointed in the responses so far, and then to be sent a faulty replacement really has marred my view on the product. I don’t know what else I can do to get this addressed.

[Chuckles5]

This is my third Versa in one year. Got the first one for anniversary present on Aug. 17, 2018. My first two threw craps completely and were replaced by Fitbit. This third one has gone from keeping a charge for 4 days to holding a charge for not quite 2 days. I was told by Fitbit that it is only warranted for one year, from date of purchase, so will have no recourse when this one dies, which it seems to be doing. And when it dies, it will NOT be replaced by a Ftbit  product.

[aange67]

Did you ever get this sorted?

I am on my second Versa, after my first one just lost anything on screen, so Fitbit replaced it. However this new one will not hold charge. I have tried switching everything off and I’m lucky to hold charge for about 15 hours and to be honest, that defeats the purpose of having a Fitbit if everything is off. I am fully charging this now every day and half the time I have nothing whilst wearing it. I am thinking, my replacement was a dud one that was returned for not holding charge. Any suggestions?

[Tr3v4tr0n]

Yep I'm now on fitbit 3 lol and. Its been fine but had all the same issues
as you x

[aange67]

Thanks for getting back to me. Looks like another chat with the Fitbit customer service team.  

[Wilys]

I had same issue, I googled Fitbit live feed and was given a number

i called, told them the issue. We did a battery test which was accomplished over one day. They tracked my watch and said there is definitely an issue and said they would send a new fit bit within next 5 business days. I received new watch 4 days later. Works great

[aange67]

Hi and thanks for your feedback. I ended up phoning them and carried out a charge test also over 24 hours and was issued a new tracker within 2 days. Happy to say new tracker is holding charge great.

Sent from my iPhone

[aange67]

Hi Wilys, and thanks for your feedback. I ended up phoning them and carried out a charge test also over 24 hours and was issued a new tracker within 2 days. Happy to say new tracker is holding charge great

[Chuckles5]

Thanks for the comment, and  I have also received replacements. Fitbit  has been very good about the replacements, but this is the fourth Versa I have had in a one year period. The other three all had battery issues. I am hoping this will be the last time I have to replace it, I love the Versa, but am not very confident in the quality. 3 out of 4 being defective isn't a very good record in my books. Good luck with yours.

[aange67]

Yeah 4 in a year isn’t a great endorsement is it for Versa. Well as said already. On third after only 4/5 months, so hopefully there will be no more issues, here’s hoping you have no more issues. 

[RuthlessOne]

New to Fitbit and having the same problem on a new Versa.  Charging to 100% but battery drains exceptionally fast.  Lasts approx. 4 hours until battery is fully drained.  Tried resetting to factory settings and starting again, followed tips for actions to reduce battery being drained so fast to no avail.  Definitely something wrong as 4 hours battery life when it should be 4 days is unbelievable.

[Chuckles5]

I am on my 4th versa replacement in 15 months. They have been good about replacing, but just a pain in the butt. If this 4th one goes out, I am past the guarantee period, so do not know what they will do.Will NOT purchase another one though!