Versa not holding charge

[aowsiany]

This week my versa has started draining    faster than normal (2 days max). I have reset it multiple times and cleaned the sensors.  I don’t use notifications, alarms or any apps...just the basic stats. Have also followed all recommendations found on this site. HELP!!

[LanuzaFitbit]

Hello @Duracious18, @Marrrmaduke  and @kgifford.

@Duracious18 and @kgifford Thanks for sharing your experiences on the matter and letting us know that you are also having issues with the battery life. @Marrrmaduke You are very welcome!

@Duracious18 and @kgifford, I could see that you both have gotten in touch with our support team. I'm sure that they will be more than happy to help you figure out what is going on and find the best solution possible. 

Please keep us posted on how it goes or if you have any further questions.

[Ministud01]

I am having the same issues over the past 2 weeks.  I am on version 32.33.1.30.  Have reset several times, but the battery is not lasting just over a day.  How do I get in touch with customer support to address this issue?

[Duracious18]

I was on my desktop at work and was able to chat with them. They had me do the battery test. Basically turn off everything - alarms, notifications, everything. Delete everything you can - apps, clock faces. Then also turn off all day sync and quick view. This was after I did a factory reset. Once you get all that stuff gone then charge your Fitbit to a full charge and wear it until it dies. They had sent me an email telling me all this and once it died I sent them a reply to the email and they ran the test. I did it Thursday. Sent them the email Friday. Got an email yesterday and they are replacing the tracker. 

[kgifford]

Thanks! I had a very similar experience. A replacement is on its way to me as well.
During all the troubleshooting steps mine finally died for good. Wouldn’t even accept a charge at all.
I was getting the feeling that perhaps non-Fitbit clock faces might contribute to this issue based on the questions they were asking me. When my new one arrives I’m going to be sure to use only Fitbit clock faces.
K

Sent from my iPhone

[kgifford]

I ended up calling them directly. Use the contact us link on their site. Took quite a bit of back and forth and troubleshooting with them, but they are now replacing it. During all that time mine failed for good and wouldn’t even charge.
I did note that they asked me several times about using non-Fitbit clock faces, leading me to believe that these might be an issue. I’m going to be sure to use only Fitbit approved
Clock faces just in case...
Good luck to you!
K

Sent from my iPhone

[LanuzaFitbit]

Hello @kgifford and @Duracious18. Welcome to the Forums @Ministud01.

Thanks for letting us know that you reached out to our team @Duracious18 and @kgifford. Glad to read that they assisted you on the matter.  @Ministud01 Thanks for sharing those details and the steps that you have tried.

@Ministud01 Our support team will be getting in touch with you about this via email. Please keep an eye on your email's inbox, spam and trash folders. They will be more than happy to help you find a solution to this.

Let me know if there are any other questions.