Versa not holding charge

[Jolean]

I’ve only had this versa since March and while it used to hold its charge for 4 days now I can’t even get a day out of it. 

I have removed all notifications to try and help but it still won’t stay charged. 

I don’t use it any different than before so I don’t understand what to do to get it to hold a charge. Please help 

thank you 

[NellyG]

Hi @Jolean I have flagged a moderator to come and help you

[Jolean]

Thank you ☺️

[JuanJoFitbit]

@Jolean welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not holding a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the tips that are listed in this help article. This article contains tips that you already tried but you can skip them and proceed with the rest. After this, monitor the battery behavior and see if the issue gets fixed.

Thank you for your help @NellyG.

Keep me posted on the outcome! 😀

[Jolean]

Thank you for responding 😀

i have done everything in that list now and will let you know if it helps 

After doing everything in the list, fully charging it and wearing it for 24 hours it’s down to 7 percent 

it didn’t help 

@JuanJoFitbit It had completely lost charge by the 25th hour. What do I do now?

Moderator edit: merged replies

[JuanJoFitbit]

@Jolean I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀