I wonder if they fixed the update issue. I literally fought with customer service as they informed me my watch was defective and told me it was my issue. Yesterday they finally acknowledged that there was an app issue. Below is the response, however I do wonder how many others just went ahead and bought a new device and I also can not keep the app open as the battery drains. I have uninstalled the app for now.
Thanks for your prompt reply and we understand your feedback. We appreciate you sharing the conversation you have with our community team.
We like to share with you that if the steps provided by our colleague will not work, we want to inform you that there is an ongoing issue with the battery draining and our team is already aware of this and working for a fix.
Right now, offering a replacement device will not fix the issue since our team discovered that it is an ongoing issue with the Fitbit app and device. What we can recommend, is to keep your Fitbit app running to the latest version and you will receive a new update that should fix this ongoing issue.
