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Versa not holding the charge and condensation in sensor

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‎08-12-2019 18:12 - last edited on ‎08-13-2019 08:36 by Fitbit Moderator

‎08-12-2019 18:12 - last edited on ‎08-13-2019 08:36 by Fitbit Moderator

I wore my versa while swimming, dried it off as directed now it will not hold a charge (less than 8 hours) and there is condensation on the back sensor. Any help apperciated

 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎08-13-2019 00:26

‎08-13-2019 00:26

Hi @TrishP417  I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-13-2019 05:29

In response to NellyG

‎08-13-2019 05:29

Thanks!

Trish Price
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‎08-13-2019 08:41 - edited ‎03-27-2024 12:52

In response to TrishP417

‎08-13-2019 08:41 - edited ‎03-27-2024 12:52

Welcome to the Community Forums @TrishP417!

Please restart your Versa as described in this help article. After this, check out if the display of your Versa comes back to life. For more information about wearing your Fitbit device, see our Wear and Care page.

If you see condensation inside the screen, dry rice may work temporarily but the problem is likely to reoccur. In most cases water damaged trackers aren't covered under warranty but it depends on the model. Contact Customer Support if you're unsure.

Thanks for your help @NellyG.

Maria | Community Moderator, Fitbit


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‎08-13-2019 09:27

In response to MarreFitbit

‎08-13-2019 09:27

Nope- now it isn’t even charging

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‎08-13-2019 09:28

In response to MarreFitbit

‎08-13-2019 09:28

The link for customer support goes to a sales force website- is the log in the same as the Fitbit app?

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‎08-15-2019 09:49 - edited ‎02-03-2024 07:30

In response to TrishP417

‎08-15-2019 09:49 - edited ‎02-03-2024 07:30

Hello there @TrishP417, thanks for coming back. I'm sorry for the mistake in the link I've provided, I have included the correct one. Woman Wink

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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