08-05-2020
18:26
- last edited on
08-06-2020
08:53
by
MarreFitbit
08-05-2020
18:26
- last edited on
08-06-2020
08:53
by
MarreFitbit
For the last 4 days my versa can only keep charge for around 4 hrs. It used to keep the charge for 4 days. Did not change anything on my phone now on versa.
Now I tried disabling all notifications, Bluetooth on my phone.
Removed all custom apps on the versa device. No luck. Please help!!!!!
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
08-06-2020 08:59 - edited 10-03-2023 17:23
08-06-2020 08:59 - edited 10-03-2023 17:23
Hi there @W8didudo2versa, welcome to the Community Forums. Thanks for the details provided in your post about the battery short life of your Versa and for taking the time to troubleshoot it prior to posting here.
As per the description, it seems that it has insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. Please note that for best results, don’t leave your device plugged in on the charger longer than overnight.
Also, please confirm that you've followed the steps provided in this help article: Can I extend my Fitbit device's battery life?
On the other hand, if you have charging difficulties, please check the steps below:
If the issue persists, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
08-06-2020 08:59 - edited 10-03-2023 17:23
08-06-2020 08:59 - edited 10-03-2023 17:23
Hi there @W8didudo2versa, welcome to the Community Forums. Thanks for the details provided in your post about the battery short life of your Versa and for taking the time to troubleshoot it prior to posting here.
As per the description, it seems that it has insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. Please note that for best results, don’t leave your device plugged in on the charger longer than overnight.
Also, please confirm that you've followed the steps provided in this help article: Can I extend my Fitbit device's battery life?
On the other hand, if you have charging difficulties, please check the steps below:
If the issue persists, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...