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Versa not holding the charge

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‎05-10-2021 08:35 - last edited on ‎05-11-2021 06:03 by Fitbit Moderator

‎05-10-2021 08:35 - last edited on ‎05-11-2021 06:03 by Fitbit Moderator

My Fitbit has suddenly started to lose its charge within 12 hours, can anyone advise, I have tried the resets and it hasn't helped

 

 

Moderator Edit: Clarified subject

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‎05-11-2021 06:03 - edited ‎03-18-2024 10:00

‎05-11-2021 06:03 - edited ‎03-18-2024 10:00

Hi there, @Sketchy27. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

As you may know, your Versa battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-11-2021 06:03 - edited ‎03-18-2024 10:00

‎05-11-2021 06:03 - edited ‎03-18-2024 10:00

Hi there, @Sketchy27. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

As you may know, your Versa battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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