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Versa not keeping right time and not sending notifications.

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‎08-19-2019 21:32

‎08-19-2019 21:32

Since Saturday my watch was been off with the time for about 2 hours. I restarted and nothing my phone says no device can be found I'm so sad!!!

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‎08-20-2019 00:51

‎08-20-2019 00:51

Hi @Stinoc25  What phone are you using? Is it on the Supported Devices List?

The tracker needs tp sync with your phone to get the time corrected. Try all the suggestions in THIS Help Article on syncing problems to get it syncing again.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-20-2019 03:21

‎08-20-2019 03:21

I just went through the same exact thing. I ended up calling customer support. They will try and help you teoubleshoot it over the phone and if that doesnt work they will either send you a new one or give 50% off a newer model. 

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