10-05-2018 16:41
10-05-2018 16:41
I had the same problem multiple people have tried where my versa was no longer syncing to my app, so I unpaired it from the app and restarted it like the help forums suggested but now I am trying to set it up again it just freezes on the screen after I input the four digit code. Can anyone help me or should I just cash in my amazon warranty and get a new one?
10-06-2018 02:01
10-06-2018 02:01
What phone are you using?
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
10-06-2018 03:55
10-06-2018 03:55
10-06-2018 07:40 - edited 10-13-2018 09:27
10-06-2018 07:40 - edited 10-13-2018 09:27
Hey @Ftomaka90, let me give you a warm welcome to the Community! Thanks for trying some tips to connect your Versa prior posting here. If you have other Bluetooth devices paired with your iPhone, I would suggest you to unpair them and try to set up your Versa again. And please try all the troubleshooting steps in this help article: Why can't I set up my Fitbit device? Give it a try and let me know how it goes!
I'll be around!
10-08-2018 04:23
10-08-2018 04:23
I went thru everything and it is still stuck at the numbers screen
10-08-2018 05:45
10-08-2018 05:45
Have you tried clearing the Fitbit app cache on your phone?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!10-08-2018 08:45 - edited 10-13-2018 09:27
10-08-2018 08:45 - edited 10-13-2018 09:27
Hey @Ftomaka90, thanks for your reply and for trying the tips that were previously posted. Like my friend @DramaQueenDiva said, you can also try to clear the app cache on your phone, and then try to connect your Versa again with it.
Give it a try and let me know how it goes!
10-09-2018 17:11
10-09-2018 17:11
10-12-2018 06:34
10-12-2018 06:34
Hey @Ftomaka90! I hope you are doin' fine! Since the issue with your Versa persists, I have escalated your case with our Support team for them to further assist you. So please keep an eye on your inbox.
I'll be around!
10-12-2018 06:44
10-12-2018 06:44
10-13-2018 04:49
10-13-2018 04:49
You are more than welcome @Ftomaka90! If you have further questions or comments, let me know!
I'll be around!