Versa not logging all of my floors

[Omey]

While I understand and accept we can't log the floor counts manually, I'm frustrated with my Versa not consistently acknowledging the floors I count.

My office is on the first floor and I often pop down to bring something up. It tends to miss every other time I walk up the stairs until I've done this 4 times then it catches every floor I make after that. 

It doesn't make any sense why it would catch some of the data and miss other. I always have my Versa with me, so it's not like I'm taking it off to charge and forget.

Any advice greatly appreciated, thanks

Moderator edit: updated subject for clarity 

[sharilynk]

Mine has been helped by making sure my Versa arm is swinging with every
step. This means when I go up my stairs I cannot hold the handrail, which
really isn't always safe, but it seems to help the floors register. Same
goes for hiking hills. Gotta swing the arm.
I smiled at your floor climbing skills. My son when he was in the Navy in
Hawaii used to climb the 40 floors of his building every day, twice. 😲
Good luck.

[SWVsings]

Dear Sharilynk, (think I got it right), thanks for the idea of arm swinging.  My challenge is that a few years ago I was out in a public park for my health and steps and the next thing I knew I had caught my toe on pavement and was sprawled out on the concrete. Two weeks later pain wasn’t gone and it turned out my little walk for my health ended up with me with two broken ribs.  Ever since then I am determined to avoid a repeat performance.  So I will sacrifice getting floors on my Fitbit if having to choose between that and personal safety going up and down stairs.  I aim to successfully avoid breaking any more ribs. Maybe it will work on half the flight though since our stairs are weird and have railings on one side then the other, which in itself is not very safe. 

Good for your son and all those steps!  Thanks again! 

[SunsetRunner]

Oh my God. I'm so frustrated with the misinformation. They do not count floors correctly. And the altimeter excuses and telling people to restart their watches is just cruel at this point. I've restarted dozens of times and maybe it will track 1 floor and then not the next 10. Now go ahead and factory reset...but after a dozen times of doing that, I can promise you, it will NOT count floors. OKAY, so we have to deal with the fact that we were ripped off and threw away $200 on a device with a one month warranty. We blew it and we now have nothing but an ugly bracelet. Let's at least be honest so the next person does not have to deal with this frustration. AND HEY, FITBIT... MAKE FLOORS OPTIONAL SO WE DON'T HAVE TO LOOK AT HOW IT'S NOT WORKING.  And then maybe work on fixing the step counting since that doesn't work either.

[SWVsings]

Dear IGHVersa,

I feel for you! We both posted here because our Fitbits were not working as advertised.

Three things: 

a. Since I first posted about the problem, I decided to just leave the arm with the Fitbit free when ascending stairs, rather than holding on to the banister. I also try to walk briskly and not slow down for the landing.  Most of the time that enables the Fitbit to count that flight of stairs. It is not a perfect solution but it is working better than before anyway.  I just don’t let my floor count matter as much to me as it used to.  None of my newer Fitbits have ever worked 100% of the time as my original Fitbit One did. I can live with that because I have a great community of Fitbit friends around the globe now, and Fitbit does so many other things well. 

b. Assuming your Fitbit does register at least one floor daily, then set the goal to one.  Then go about your day and forget about floors. 

c. If it is still irritating to look at the particular Fitbit face you began with, why not try a makeover? Look around and choose yourself a new one, from among the dozens of free ones and hundreds of paid ones.  Just like getting a new piece of flattering clothing can help us stand taller, and be more confident, so too perhaps can a new Fitbit face make the gadget seem like a new and improved tool. 

As part of your Fitbit’s new lease on life, if you’d like a new friend with whom to do challenges, take a look at my profile and see if I’m the new friend who would be fun to have. 

Very best wishes! 

[LittleInger]

I keep this post active for myself because I keep thinking just maybe Fitbit will come up with a solution or something to alleviate the frustration of buying a $300 appliance that hasn't done what its supposed to do since the first time I put it on.

I was looking at another fitness watch before requesting this one for Christmas .  I opted for the FitBit only because I had the Charge before and it did what  it said it would do, and felt the history held up to another fitbit.

All the little "tricks" posted here work once in a while, none consistently and it still irks me because I didn't get what I paid for and it seems abundantly plain that FitBit is going to ignore the issue.  IF my Versa didn't have my music already on it (which took a frustrating 5 days to finally get right...) I would toss it. 

I specifically purchased this watch because I go up and down stairs all day long and wanted to know and track THAT.

At least I know the other company whose fitness watch I was contemplating before I got the Versa ---- they work on the glitches in their products and don't ignore. 

I hear ya IGH.

[SunsetRunner]

Thank you. Your post made my day.

Get Outlook for Android

[SunsetRunner]

Thanks. It's a frustrating endeavor. Good to know people get it.

Get Outlook for Android

[Elle-Jay]

I’m having this problem too - Fitbit Versa has stopped counting all of my floors! Very disappointed as I’ve only had it 5 months. I have up to date app version and firmware. Checked the watch is clean and not too tightly fitted. What now?

[SWVsings]

Sorry for your bother.  I’d try contacting Fitbit so they’ll have yet another record of it failing to do as advertised.  Then reread the other comments in this thread and see if any of our stopgap measures may also work for you.  I’ve made my peace with the fact that for floor counting the Versa and Charge were/are not consistent, nor dependable.  I just leave the Fitbit wrist swinging free when walking briskly up stairs, and get my single floor goal, but don’t obsess over all the floors I get that it isn’t counting.  I like most other things about my Fitbit. Today I celebrate seven years of using it, and have gotten over 9780 miles in sixteen nations. 

[Nita_Mulligan]

I should have read this thread prior to my purchase. I was so excited about the floor counting feature, but I have quickly learned it isn't reliable. For example, this morning I counted my flights UP from 6 am to 9 am:  11. Versa reads it as a lousy 4. 

This feature is just not reliable. Buyer beware.

[ChilliWilli]

Just a thought. They say it needs a difference of 10 feet in elevation.  A normal step height in a house, is usually 7 to 8 inches.  8 inches times 13 stairs results in 104 inches.  104 inches is actually around 8.6 feet in elevation change. Mine doesn't seem to register stairs all the time either.

[JonasfN113]

I walk up and down the stairs at work and it doesn't even track my steps I mean my floors

[Kristink]

This didn't work for me and honestly I'm ready to throw this piece of garbage out the window. It didn't count 17 flights yesterday and five this morning. I tried your reset and that didn't do anything. For as expensive as this thing is it should work out at least allow you to add flights so they are all counted for.

[Catvance]

Same here!  Very frustrating!  My last 2 Fitbits logged my stairs just fine.  I had a Charge 2 and the Blaze.  I climb stairs everyday and usually it states I've climbed zero!

[LostScientist42]

My Versa has started to not count floors accurately.

I recently went hiking and it consistently logged half as many floors as my husband's Charge 2. Given the conversion from altitude to what Fitbit considers a floor, the Versa didn't log half of them.

Yes the app and firmware were up to date. As for resetting the Versa, I am doing this often as it is crashing more often.

Definitely not solved.

[Hkimmes]

My Fitbit versa, I have had 5 months, I go up and down stairs multiple times everyday, and mine as Logged no floors ever!! My original Fitbit always did, so why does the Versa not? 

[Gardeneva]

I sure wish they would bring back the FitBit ONE .... I actually prefer a clip on verses a band.  It  was accurate and everone loved it.

[Meiow88]

This hasn’t worked. Any other suggestions?

[VixW]

I've tried all the suggestions, lifting arm, running up stairs, going up slowly, restarting and even doing a factory reset etc. etc. my Fitbit has not logged a single set of stairs.  I go up and down my stairs at home several times a day and I work in an office that is down 2 flights of stairs (hence I have to go back up) at least a few times a day.  My route to work also takes me up a long flight of stairs that is definitely more than 10ft (I'd say more like 20+).  Very frustrating. Love my Fitbit and as it was a gift don't want to ask for a replacement but this is a bit disappointing.

[BadWolfB]

Just an FYI:  It's 2021 and still an issue. I've tried everything and my Versa 2 still doesn't log floors properly.  I often carry heavy boxes up and down the stairs at my work for hours at a time and I will get home to see that it has only tracked two - 5 flights of stairs.  Very dissatisfying.

Please fix this.