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Versa not logging sleep, heart rate monitor turned off.

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‎03-13-2019 08:35 - last edited on ‎03-14-2019 07:28 by Moderator Alum

‎03-13-2019 08:35 - last edited on ‎03-14-2019 07:28 by Moderator Alum

Not logging sleep help! I don't see the red lights anymore?

 

Moderator Edit: Clarified Subject.

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‎03-14-2019 07:30

‎03-14-2019 07:30

Hello @Rozz, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, since when have you experienced this situation? Have you restarted your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen already?

 

If so, I would like to suggest you to go to the Settings app in your Versa and make sure Heart Rate is ON. If it is, turn it off, restart your Versa and turn it back on. If the lights are still not turning on in the back, please let us know so we can check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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