Versa not logging sleep stages

[hazell54]

My new versa isn’t detecting or saving my sleep information 

if someone could help would be grate 

thanks

Moderator edit: updated subject for clarity 

[Bliss_Sailor]

A few days After the clock face change , mine stopped working again. And so I removed the app and did a factory reset, which was a bummer because I lost the data and badges I had from my charge II Fitbit days( much better Fitbit if music apps don’t matter to you) . I still had  my friends. DEFINITELY CALL customer support to minimimize any loss in data because I think I had better options. DON’ t remove and reinstall your app unless they tell you to. Versa has been working for over a week now and fingers are crossed. I am completely afraid to submerge it at our local beach because of negative reviews even though it is suppose to be water resistant down to ten feet. THERE SHOILD BE A ONE YEAR WARRANTY ON THIS BETA UNIT!

[RJJ77]

Same issue with the Versa - no sleep stage logging (deep, rem, etc.).  The Versa did sleep stage logging perfectly for the first two weeks I owned it but then started sporadically to fail to do so and now simply will not track sleep stages.   Followed all troubleshooting steps - factory reset, wearing it different ways, cleaning the sensors, etc. etc.  Now it just reports total sleep.  Heart rate monitor works great throughout the day for exercise or just resting rate monitoring. Fitbit support won't replace the watch.  The Versa does everything else so well - this a major disappointment. 

[gcpierce]

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@RJJ77 wrote:

Same issue with the Versa - no sleep stage logging (deep, rem, etc.).  The Versa did sleep stage logging perfectly for the first two weeks I owned it but then started sporadically to fail to do so and now simply will not track sleep stages.   Followed all troubleshooting steps - factory reset, wearing it different ways, cleaning the sensors, etc. etc.  Now it just reports total sleep.  Heart rate monitor works great throughout the day for exercise or just resting rate monitoring. Fitbit support won't replace the watch.  The Versa does everything else so well - this a major disappointment. 

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Sad to say that I have reverted to my Charge 2.  Something has changed on my skin from the Versa problem, and now the Charge 2 cannot do sleep stages anymore because it can't get a consistent heart reading.  I wonder when/if that will clear up.  I am very bummed.  I hope the damage to my skin is not permanent.  It is still red where the Versa burned it, or whatever you call it, and it's been several weeks now.  

[eric71m]

I too have had no luck with customer support... case number 25919340, they claim that the watch is working properly, and just because it wont track sleep stages is not worthy of a watch replacement... seriously thinking about taking it back to the place of purchase, for a GARMIN

[SteveFP]

In the same boat as everyone. I cannot get sleep stages with the Versa, yet when I change for my Charge 2 I have no issues. This is not about sleeping positions or how tight we have it on our wrist. Something is going on that does not allow the Versa to get the required data it needs.

I too am going to open an issue, as I have my Charge 2 to test against.

[SteveFP]

My case number is 26102920. I am going to add my Charge 2 back to my account and wear it as well tonight. Lets see who wins tonight.

[RJJ77]

Putting a wristband ( the top part of a 4"-wide cut-off fairly thick sock with elastic in my case - a tennis wristband was too tight) over the Versa and adjoining wrist areas has worked reliably to allow solid sleep stage reporting now for me four nights in row after the Versa had stopped showing sleep stages.  You can thank @hoofbeats95 for the idea.  It seems to work because it keeps the Versa from moving around during the night, when just tightening the band didn't help.  It's also related, I think,  to fact that your Charge 2 has two light emitting diodes whereas the Versa only has one.

[eric71m]

I tried this last night and unfortunately did not help me, I will try again tonight with my watch on the inside of my wrist this time, and post again tomorrow.

[eric71m]

Sadly, even on the inside of my wrist the sock band didn't help either. Sure hope Fitbit figures this out soon. Sure glad its not isolated cases

[Bliss_Sailor]

What about pressing all three vesa buttons till something vibrates for a reset? and make sure fitbit is not opened multiple times. If it is, close those out, toggle Bluetooth on and off and then go into Fitbit.

[RJJ77]

@eric71m  Update on the wristband/Versa sleep stage issue.  Two nights ago, after successfully getting sleep stage reports for five nights in a row after using a wristband (thanks to @hoofbeats95), sleep stages were once again not reported by the Versa.  The full extent of sleep was shown but no sleep stages.  Bummmer.  So I cut off another sock top and used that last night thinking maybe the first wristband sock may have stretched out of shape.  This morning no sleep report at all, no sleep, no stages, nothing.  As a last resort before going out and exchanging the Versa for a Charge 2, I rebooted the Versa (hold down the left button and the bottom right button until the Fitbit logo shows and the Versa vibrates). Resynced with the iPhone and all of a sudden I had a full sleep stage report from last night.  Between the newer wristband and the reboot idea from @Bliss_Sailor, sleep stages are back for the moment.

[hoofbeats95]

@RJJ77 that's what I have to do when mine stop working as well - a reboot of the watch.  Which is interesting because fitbit customer support seemed to indicate that the stages are calculated in the app.  SO between that information as well as always having a complete HR Graph, I really don't know why the watch is so sensitive nor why it needs a reboot.  But yes I say if it suddenly stops giving you stages, try a reboot right away.  I actually keep meaning to just reboot mine once a week or every time I charge it and I forget. 

[eric71m]

@RJJ77 I did try a reset last night, along with the wrist band, still no luck with recording sleep stages..did you perform your reset before you sync'd your watch in the AM? or before you went to sleep. The first time I ever got a recording was after talking with a phone tech, and we reset my phone early in the evening, and I wore my watch on the inside of my wrist, fairly tight. I repeated the exact same thing the following night and got nothing, instead of giving up, I tried the whole process one more time, and got another recording, I have not been able to repeat it since. I have owned my Versa since 7/16 and only managed to log (2) nights ever... I have tried resets, i have tried reloading the phone app (ios). I think the only thing i have not tried is actually turning off the watch. I've read on here somewhere about clock faces, I find that hard to believe it effects anything because the only two times I got a reading i was using "maker" by microbyte. I suppose i could try going back to a fit bit face, but then i cant read the face if i have my glasses off while working out. (getting bad eyes sucks)

I purchased my watch at Kohl's and really thinking about just going and swapping the watch out for a different Versa, I really dont know, I hate feeling stuck. The watch seems to be performing in every other way except while sleeping.

[RJJ77]

@hoofbeats95  Well, at least we seem able to get the sleep stages to work, with some extra effort.  I was bummed out that I didn't get any detailed stage report two nights ago, but between a fresh sock/wristband last night and a reboot of the Versa this morning when nothing at all showed up about sleep - no stages, no nothing - the stage report came back after a resynch with the i-Phone.  Does rebooting your Versa after a record of total sleep but no sleep stages shows up in the morning (like it had started to do) give you sleep stages from that same generic report - assuming the wristband is still being used?  Your comment about the sleep stages being calculated in the app is interesting.  So what's failing - the Versa or the app, or both?  I also noticed that the color of the little light-emitting diode on the back of the Versa this morning was a strange mix of white with green and red colors rather than the full green which it went to after I'd fully charged the watch, even though the charge level this morning was only down to 80%.  But I'll certainly add a reboot to my ever-expanding "how to get my Versa to show sleep stages" repertoire.  And thanks for your comments.

[hoofbeats95]

@RJJ77 nothing I've done has caused my sleep to stages if it doesn't show them upon upload/sync.  I think that's what you were asking?

And yes I also wonder what is failing as well.  It's very confusing.  But in general my Versa has been pretty reliable so I'm happy enough with it.  

[Bliss_Sailor]

I did the reset in the morning after noticing the data was not there. I think I, also, cycled the auto sync off and then back on. 

[RJJ77]

@Bliss_Sailor  When you say "the data was not there" do you mean there was no detailed sleep stage data or just the generic x-amont of sleep hours all greyed out or no sleep data at all?  And what exactly did you then do - reboot the Versa, reboot the phone, resynch or whatever - and did whatever you did successfully produce a detailed sleep stage report when there wasn't one there before?

[Bliss_Sailor]

I had no sleep data. No sleep cycles. No bar graphs.

I cleared out all open fit pages, then ensured all Bluetooth devices were off, 

cycled my iPad Bluetooth back on,

entered Fitbit app, cycled auto sync off and then on and then pressed all three Versa buttons till vibrating and that’s when my syncing started. I have been collecting sleep data for over a week finally. Fingers crossed.

[RJJ77]

@Bliss_Sailor  That's sort of what happened with my Versa this morning.  No sleep data at all, but by rebooting the Versa, sleep stage data from the prior night appeared.  So when no sleep data initially appears, rebooting the Versa and/or all the other blue tooth gymnastics you described is the solution.  The problem is that this doesn't fix what happens when the Fitbit app shows sleep occurred but there is no detailed sleep stage data, just the dreaded greyed-out bar reflecting total sleep.  As @hoofbeats95 indicates, when that happens, we're out of luck getting any more detailed sleep stage information for the previous night.  Are you using a wristband?  Versa loose, medium or tight? Location?  

[Bliss_Sailor]

My wristband is set at medium and I do push it up my arm about two inches from the wrist left hand side. I refuse to make it real tight- that was not a reasonable solution in my mind.

Now, I recall having bar graphs for a few days and then none. Once I got everything to sync correctly , the detailed sleep pattern showed up including for those days with just gray bar graphs. do you see a  Versa fitbit symbol in the upper left hand side within the first page of the app? It should be there and syncing. also, I hate to ask the obvious, but when you get the bargraphs, are there arrows in the upper right corner that you can tap on to expand? When I tap on those I toggle between just ggrey bargraphs and the bar graphs with detailed sleep pattern.

WHen I go to settings and turn bluetooth off and then on again, I make sure that there is a message right in settings stating that the vesa is attached. A couple times that was’ t the case and a couple times I had too many windows open. Very frustrating but I do think there should be a solution that works. Good luck!