Versa not logging sleep stages

[hazell54]

My new versa isn’t detecting or saving my sleep information 

if someone could help would be grate 

thanks

Moderator edit: updated subject for clarity 

[hazell54]

Mine does that
I’m quite disappointed really



Sent from myMail for iOS

[Rsukie]

Mine was tracking sleep stages fine from when I got it late April until 3 nights ago. Last 3 nights, no sleep stages due to “couldn’t get a consistent heart rate reading”. Heart rate pattern at night has no discontinuities however so I don’t know why it says this. It seems this problem started for me just after the 2.1 firmware update.

[elizawitch]

Everyone is disappointed. Fitbit bamboozled all of us.

[Audi11]

I just want to add that my Versa was logging my sleep just fine until the most recent firmware update. Now I seem to get basic details about every other night. Prior to the latest update I didn't have this issue at all. I realize it is probably just a bug, but hopefully fitbit gets it figured out instead of dancing around the problem. 

[mdnitesky]

I changed my watch face back to the default watch face and sleep tracking has been working well for the past two nights now. What watch face is everyone using?

[prettycrabby]

Mine is not working either. I have gone back and forth with support and now it has stopped tracking my walking as well. Disappointed. I wish this thing actually worked 😞 . 

[Rsukie]

After not working for 3 nights, I am back to getting sleep tracking the last 2 nights without anything changed by me. I hope it stays working.

Another issue I’ve noticed is that quite often, the start of sleep is missed by several hours. At least that is correctable by editing the log.

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@Rsukie wrote:

Mine was tracking sleep stages fine from when I got it late April until 3 nights ago. Last 3 nights, no sleep stages due to “couldn’t get a consistent heart rate reading”. Heart rate pattern at night has no discontinuities however so I don’t know why it says this. It seems this problem started for me just after the 2.1 firmware update.

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[uniquebtyf]

This is exactly the problem!  FITBIT customer service is dancing around the problem and providing no real solution.  They have a few set processes that they send you instructions on and it is clearly just to get you off the phone to try a fix that they already know isn't going work.  Then you call back the next day, and its another round of instructions for something that isn't going to work.  I remember when Fitbit customer service actually fixed the issue or sent you a replacement instead of blatantly ignoring the real issue.  My wife and I both returned our Fitbits.  This Versa was the worst release by Fitbit in the history of their company.  Even worse than the rashes the original Fitbti Flex caused.  I hope they do something.

Doesn’t work? Do you work for Fitbit? 

Moderator edit: merged posts

[elizawitch]

I do not work for fitbit. They suck.

[Jsmith1644]

Same here.. Versa has never tracked my sleep correctly. Some nights it won't even show any sleep. 

My Charge 2 worked perfectly. 

I've tried all the suggestions. 

[elizawitch]

You have to wear the thing so tight its uncomfortable. I couldn't get it to
work at all until I switched bands to one I can adjust completely. I have
to measure with 3 fingers at my wrist every night, wiggle it around until
it finds "the spot" then tighten the band tightly. Then it works most
nights.

[Jsmith1644]

Thanks! I've tried that too.. It leaves indentions on my arm.. and it is uncomfortable, and wakes me up. Maybe they will find a fix for it. Hoping so~ 

[Billf511]

I’ve tried every and all suggested fixes. If the warranty wasn’t 45 days, mine would have been returned. Very disappointed in the silence from Fitbit and national media.

[Dizzy456]

Same situation, my Fitbit just won't track sleep all together. Fitbit support is useless and feel like I shouldn't have upgraded at all for this to not work. 

They've either made it waterproof enough that it can't physically track HR when sleeping or it's just a load of crap. Sick of this issue and Fitbit being useless. 

[tonypan]

I just got my Fitbit Versa three days ago. Sleep tracking worked on the first night. Then it hasn't work ever since. I have tried all of the above, but my Fitbit Versa still doesn't track my sleep automatically.

[Jsmith1644]

Photo watch face

[CozyBear]

So, you’ve been very quiet and have a lot of paying customers including myself frustrated.  I read the manual and have tried the troubleshooting shooting tips there so no need to quote them.  Is this a recognized issue by Fitbit?  Is there a fix coming?  We deserve information!

[BlessedMommyof4]

What about the watch face?

Sent from my iPhone

[Jsmith1644]

Someone had said that their versa didn't track sleep after they had used the photo watch face option. Mine did the same.. I changed it back to a standard watch face last night, without much improvement.. It showed that I went to sleep 4 hours later than I actually did. And awake for most of the 2 hours after that. 

[gcpierce]

I am having the same issue with only sleep data, no stages. I just switched from charge 2 and had consistent sleep stages with that one. My positions have not changed, I wear it on the same place on my wrist with the same tightness. I've reset it now and hope for good results tonight. If not then what??

I don't think 3 of 7 nights is acceptable at all.

Moderator edit: merged posts