04-20-2018
12:00
- last edited on
04-24-2018
06:25
by
HeydyF
04-20-2018
12:00
- last edited on
04-24-2018
06:25
by
HeydyF
My new versa isn’t detecting or saving my sleep information
if someone could help would be grate
thanks
Moderator edit: updated subject for clarity
06-12-2018 12:33
06-12-2018 12:33
I also switched from a Charge 2.. I wore it the other night and it worked fine. Just hope a fix is somewhere in the near future.
06-12-2018 13:53
06-12-2018 13:53
Has anyone tried to adjust in the settings for sleep tracking from Normal to Sensitive? This has to do with movements, but I wondered if anyone tried it. My Versa too seemed to log sleep just fine until recently.
06-12-2018
17:51
- last edited on
06-20-2018
06:30
by
AlvaroFitbit
06-12-2018
17:51
- last edited on
06-20-2018
06:30
by
AlvaroFitbit
Yes mine is set to sensitive and still fails to give stages
Holy cow! Changing watch face. I wonder how you thought of that, and I wonder why it works!!! I'll try it. Thanks.
Interesting. I just got mine 4 days ago.
Moderator edit: merged posts
06-12-2018 18:03
06-12-2018 18:03
06-12-2018 18:26
06-12-2018 18:26
Yes, I have tried that too
06-12-2018
20:30
- last edited on
06-20-2018
06:36
by
AlvaroFitbit
06-12-2018
20:30
- last edited on
06-20-2018
06:36
by
AlvaroFitbit
I usually AM awake when I'm moving in the night, doggone it 😞
Wonder of wonders!! Changing the clock face back to default did the trick,!! I got sleep starts! But now I don't see anything on my clock except analog time 😞 Maybe I'll try another clock but use one of fitbit's. 🤔
This worked! I changed to the default clock face and got sleep stats! Now I have changed again to a preferable clock face, but one that is a fitbit product. We'll see what happens tonight.
Moderator edit: merged posts
06-13-2018 13:29
06-13-2018 13:29
06-13-2018 14:24
06-13-2018 14:24
My Versa does not start logging sleep until I have been asleep for 4 hours?
06-13-2018 16:32
06-13-2018 16:32
Mine does that too.. often.
06-13-2018 19:09
06-13-2018 19:09
It's my understanding that it will log sleep, but can't get enough data for sleep STAGES until you've slept 3 hours. Don't know where the 4 hour thing came from.
06-13-2018 19:16
06-13-2018 19:16
Seems crazy as my Samsung Gear 2 is way more accurate with sleep data. I love my Versa but Fitbit seem to release products without testing, hence the problems they seem to have. I had major issues with my Surge (which went to landfill) so after 2 years returned with the Versa, but problems of the past keep resurfacing!
06-14-2018 06:40
06-14-2018 06:40
06-16-2018 09:47
06-16-2018 09:47
I already know all that you suggested to go read. I have done everything correctly. Versa was logging the stages 4 days ago. And now it will not. The Fitbit is three fingers above my wrist bone. It is securely tight but not too tight. I have reset the Fitbit and it still will not log my sleeping stages. Help help help!
06-17-2018 15:34
06-17-2018 15:34
@Em62 wrote:I already know all that you suggested to go read. I have done everything correctly. Versa was logging the stages 4 days ago. And now it will not. The Fitbit is three fingers above my wrist bone. It is securely tight but not too tight. I have reset the Fitbit and it still will not log my sleeping stages. Help help help!
Did you try changing the clock face to one that fitbit authored? There are only a few. I changed mine and it logs stages just fine now.
06-17-2018 15:39
06-17-2018 15:39
My Versa has decided to track sleep at last after I changed watch face to a Fitbit one I use 'Light' and after a restart is now working accurately.
06-18-2018 08:23
06-18-2018 08:23
I've changed my clock face back, as well as all the other suggestions, and it still doesn't log sleep correctly.
06-18-2018 11:09
06-18-2018 11:09
@Jsmith1644 wrote:I've changed my clock face back, as well as all the other suggestions, and it still doesn't log sleep correctly.
I also did a restart when I changed the clock face. Did you try that? Maybe I'm just lucky, but that seemed to work for me.
06-18-2018 12:26
06-18-2018 12:26
Sure did, you must be lucky!
06-19-2018 03:08
06-19-2018 03:08
06-19-2018 07:55
06-19-2018 07:55
@Em62 wrote:
I did what you told me in it still did not stages have my sleep. Makes no sense to me.
June 12th and prior it was logging stages. Then it stopped. Somebody please help.
Sent from Yahoo Mail on Android
This is what worked for me after reading all the comments. I reset my Versa. Then I changed the clock face to the fitbit default and got sleep stats. Then I changed the clock face to another FITBIT branded clock face and continue to get sleep stats. This morning I edited the time that Versa thought I began sleeping, and the sleep stats disappeared and were replaced by the old sleep/awake/restless data.