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Versa not picking up heart rate and calories

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‎11-16-2018 06:57

‎11-16-2018 06:57

I have tried resetting watch, powered it off many times. App is calculating steps but watch isnt. Any other suggestions? I also tries changing the clock but couldn't connect to the watch. Thanks

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‎11-16-2018 07:17 - edited ‎11-16-2018 07:20

‎11-16-2018 07:17 - edited ‎11-16-2018 07:20

What do you see when you go into the "Today" screen (swipe from the bottom of the screen up on the clock face)? Does it show the correct amount of steps and calories in there? If it does it would suggest the issue is with the clock face you are using.

 

As for the sync/connection issue, I would suggest restarting your phone. It may also be worth checking out this help article. 

Community Council Member

Nathan | UK

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