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Versa not powering up after factory reset

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‎01-13-2020 00:20

‎01-13-2020 00:20

I was having issues with the information displayed on my versa. I tried simple shut down and restart and syncing to fix the issues to no avail. Reluctantly I decided to preform a factory reset. After which my versa fails to power up. 

Any help greatly appreciated

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‎01-14-2020 17:37 - edited ‎05-23-2025 06:25

‎01-14-2020 17:37 - edited ‎05-23-2025 06:25

Hello there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided about your Versa's behavior and for the steps you tried in order to fix the screen. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you in the meantime.

Maria | Community Moderator, Fitbit


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