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Versa not reading heart rate

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‎04-09-2019 06:48 - last edited on ‎04-10-2019 05:18 by Moderator Alum

‎04-09-2019 06:48 - last edited on ‎04-10-2019 05:18 by Moderator Alum

I have a Fitbit Versa which has not been reading my Heart Rate since 16/3/19, I’ve tried resetting it but it’s not showing sleep patterns either, is there any thing else I can try to get them working again?

 

Moderator Edit: Clarified Subject.

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‎04-10-2019 05:52

‎04-10-2019 05:52

Hello @Jiggajog I hope you're doing well, it's nice to see you around the Fitbit Community. 🙂

 

I appreciate your participation in the Forums and for sharing your experiences with us. I have moved your post from the iOS board to the Versa board as this situation seems more related to the watch itself. 

 

I would like to thank you for letting us know the troubleshooting steps you've tried so far and I would like to suggest you to go to the Settings app in your Versa and tap on Heart Rate, make sure it's ON. If it is, and you still don't see the lights on the back of the Versa, please let us know so we can check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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