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Versa not receiving WhatsApp messages

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‎01-21-2020 17:54 - last edited on ‎01-22-2020 11:16 by Fitbit Moderator

‎01-21-2020 17:54 - last edited on ‎01-22-2020 11:16 by Fitbit Moderator

I have the WhatsApp notification enables on my Fitbit device and app but still not receiving the messages. the WhatsApp calls are coming through to the watch but not the messages Help.

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎01-22-2020 11:15

‎01-22-2020 11:15

@johnson242, it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not receiving WhatsApp messages.

 

I would like to know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if it receives WhatsApp messages properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-22-2020 12:18

In response to JuanJoFitbit

‎01-22-2020 12:18

I have an iPhone 8 Plus. 
and I read the help article already and went through all the steps But to no avail 

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‎01-22-2020 12:45

In response to johnson242

‎01-22-2020 12:45

Hi, @johnson242 , what version of iOS are you using?  There have been issues for some users of iOS13.  Have you looked at this thread in the Community which may have some help to find a resolution?

Sense, Charge 5, Inspire 2; iOS and Android

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‎01-22-2020 12:47

In response to Julia_G

‎01-22-2020 12:47

Thanks. I will look at the thread and get back to you. I do have ios13

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‎01-22-2020 12:55

In response to Julia_G

‎01-22-2020 12:55

  • I’ve tried it and it still doesn’t work 🤷🏾‍:male_sign:
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