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Versa not receiving notifications if not logged in

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‎12-26-2018 07:58 - last edited on ‎11-14-2021 16:45 by Fitbit Moderator

‎12-26-2018 07:58 - last edited on ‎11-14-2021 16:45 by Fitbit Moderator

will not receive notifications unless logged in to fit bit app using Samsung s8

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-26-2018 08:42

‎12-26-2018 08:42

Hi @kiddingme I'm sorry to hear you are having a problem. Can you please let us know what exactly is happening so we can better troubleshoot it with you? 

Marci | Bellevue, WA
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‎12-26-2018 09:07

In response to MarciM

‎12-26-2018 09:07

Sent from Mail for Windows 10
I only get emails texts and phone calls on my versa when I am logged in to fitbit app if I sign out I no longer get them also vesa does not stay synced called customer support twice no results
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