Versa not receiving text notifications

[Neretete]

I currently have two Fitbit that I use, a Versa for every day and a Blaze for when the Versa is dead. At first I had no issues with getting phone and messages. They came to both units whenever the phone was in range. I have an iPhone 8.

About a month ago, I noticed that I was no longer receiving text messages, though calls still come through. I have tried multiple steps. I have gone through all the troubleshooting options, notifications are on at the watch and the app as well as in my iPhone setting. I have turned off and on, unlinked and linked the Bluetooth. I have deleted and re-added the Versa to the app and to the Bluetooth. I have factory reset the phone and the Versa. I have deleted the app and reinstalled it.  

Getting messages on the watch is the reason that I spent the money on the Versa rather than choosing a lesser option. Any assistance would be greatly appreciated.

Moderator edit: subject for clarity

[DramaQueenDiva]

It sounds like it may be time to contact Support.

[AlejandraFitbit]

A warm welcome to the Community @Neretete and @DramaQueenDiva thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. If you are having issues with your text notifications, I recommend checking if your Fitbit app is updated, you can also follow the steps in the help article My Fitbit device isn't receiving notifications from my phone.

Let me know how it goes. 

[Neretete]

As I stated in my original message, I tried all the steps in the article already. And as I also stated, I did a factory reset yesterday which does an automatic update before I can use the watch. Unless there is another update that I have to grab manually???