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Versa not receiving text notifications

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‎12-28-2018 21:17

‎12-28-2018 21:17

I just received my Fitbit versa a few days ago. It started off sending me notifications when I got texts or calls and then stopped. I’ve tried everything I can think of (restarting, resetting, disconnecting Bluetooth, etc). I’m not sure what else to do.

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‎12-28-2018 21:51

‎12-28-2018 21:51

@Heyshelbsss Phone model and OS? Does your Versa sync without issues? When was the last sync according to the Fitbit mobile app or Dashboard on Fitbit.com? For now, you can try this:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app. Do not pair in the phone's Bluetooth settings
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app
  6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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