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Versa not recording HR & battery drains

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‎07-01-2020 21:54

‎07-01-2020 21:54

First of all I ❤️ my Fitbit. It  is the best smartwatch so far. I am very disappointed to find out that mine is not working properly. The HR is not recording (green light is not on). I charged it to 100% the night before then in the morning it is dead 😞. I have done the shutdown and reboot but nothing. Also, the screen got frozen as I swiped to the right. And also out of nowhere it started to vibrate on its own. So weird. Not sure what is going on 😲. Any help would be very much appreciated. Thank you 😊 

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‎07-02-2020 03:06

‎07-02-2020 03:06

Hi @Mia_AG I think you will need to contact Customer Support and hope they can help.

Fitbit Support  

Community Council Member

Helen | Western Australia

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