Versa not recording active mins and sleep

[Ginge29]

 Hi, the last two days the versa isn't recording my active mins, sleep or bpm. It is also not syncing the hourly steps. My phone is a Samsung A3 (2017). I have had the versa for about five weeks.

[Marrrmaduke]

@Ginge29 It's not recording sleep stages or active minutes because it is not recording bpm. Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF with a reboot of versa in between. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo flashes. Also, make sure the sensor lights are flashing, you're wearing Versa's band tight enough, and that Versa's battery is not critically low (anything between below 10-15) as the sensor may turn off automatically. I recommend toggling the heart rate settings ON/OFF, rebooting and placing on charger.

To restore the sync, please try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected, Keep Alive Widget, and All day sync are enabled.

[Marrrmaduke]

@Ginge29 Did you manage to make it work? 😄