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Versa not recording active minutes

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‎07-12-2020 11:30 - last edited on ‎08-22-2020 06:10 by Fitbit Moderator

‎07-12-2020 11:30 - last edited on ‎08-22-2020 06:10 by Fitbit Moderator

So I went for a 3hr walk( 16.94km) with 2.50hrs in fat burn and 23mins in cardio and my heartrate was at 102 average but NO ACTIVE minutes yet I did a (2.8km walk yesterday and that was 33 active minutes and my heartrate was 101 and 33mins of fat burn! Bit annoyed AND my calories burnt are less that yesterday when I only walked 9000 steps! It’s not working right and can’t find how to sort it!

 

 

Moderator edit: updated subject for clarity

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‎08-22-2020 06:09

‎08-22-2020 06:09

Hi @Sallywhitepink, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not recording active minutes. I totally understand how you feel about this.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your active minutes. Finally, monitor your Versa for the next 24 hours and see if it tracks and records your active minutes properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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