Versa not recording constanlty my sleep

[Mellou]

Hiya, Is anyone having the same problem? I've worn different fitbits for years and never encountered this problem, but with the Versa it recognises when I go to sleep, but 4 out of 5 nights has me waking for an hour or more (I am definitely NOT awake) so logs one part of the sleep as a nap, then logs the rest of the night separately. Sleep sensitivity is normal, I'm not starting anything manually and I can't figure out what's going on! Very frustrating as my sleep stats are all over the place. 

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @Mellou, nice to have you here as a new member of the Fitbit Community. I saw your Versa is recording 1+ hour of awake time in your logs despite you are not awake. Thank you for reviewing the sensitivity of your tracker on your own. 

Make sure you are sleeping in a comfortable position. If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely, it may present some inaccuracies.

For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.

If the issue persists, feel free to perform a restart: How do I restart my Fitbit device?

See you later and hope this helps.

[Kalush]

Mine has shown 1 hour th first night and 3 the second. I have no idea what is going on. Maybe I should return it. 

[Mellou]

Thanks I'll give that a go - maybe it was too loose. 

[Mellou]

Gah! also just noticed title auto corrected to contentiously. I meant CONSTANTLY! 

[Kalush]

​I doubled checked mine and it is not loose. I think I am going to return
it and try another one.​

[RobertoME]

Hello there @Mellou and thanks for joining us @Kalush.

@Kalush, have you tried to perform a restart in your tracker, just to confirm? If you haven't please give it a try. 

If the issue continues, try to set up your tracker again as a replacement in your Fitbit Dashboard and give it a try again. As a reference in case you need some help about this process, refer to this post.

See you later!

[sabrina17]

I have the same issue. Its saying I am going to bed at 2am waking up at 3am then going back to bed at 4am and I was for sure asleep that entire time! I just set it up as a new device 2 nights ago. weird....I tried to edit my sleep and now I think I just messed it up worse. 

[Amar3i]

Is anyone versa recording sleep correctly???

[59Lakegirl]

Hi  I just received my Versa for mother’s day and having the same issue with tracking sleep.  This morning my wake up time was off by 4 hours which is insane.  My main concern is if this function is so far off, what other items are being reported incorrectly? I’m starting to think I am wearing a poor attempt at the Apple i-Watch and not happy with our choice.

[Melsin]

My sleep app seemed amazing for first two weeks then last night stopped tracking at 1am. I manually put in wake time and it then showed data for sleep and restless in this time. I imagine the restless is awake time. But it didn’t differentiate between deep light REM and awake. It seems there was some data there though, so would this be a syncing issue or a contact with arm issue. Or even the fact that my resting heart rate appears to have lowered quite a bit over the period. So if restless or in rem it may have thought I was awake. Hope it’s s once off. Fingers crossed 

[Brainatrophy]

That's exactly the my Versa is doing! In the morning is show's nothing recorded or it shows an hour of sleep. That's why I bought it in the first place. No more Fitbits!

[Melsin]

Mine was perfect for two weeks. So I’m hoping it works tonight. Will be very disappointed if it doesn’t. Had even been trying binaural rhythms in head phones to increase deep sleep and was enjoying seeing what worked and what didn’t.


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